Our terrain is perfect for miniature games like Dungeons and Dragons. It is cast in rock-hard polystone and it comes completely hand-painted right out of the box. The pieces are incredibly durable, and they will last a lifetime of gaming fun. The detailing in the sculpting and painting is amazing! The scale is 25-28mm with each square equaling one inch.
KS4 is currently running until the 30th of March - don't miss it !!!
I just spend half a day wrestling my store. The good news - I finally managed to get some items listed. You find them in the limited edition product tab.
I listed a total of 16 KS3 sets:
Door and Window Starter
I do have some low stock of several other sets - alas I have the feeling my automatic stock update isn't working. I therefore don't dare adding them now and then have to cancel orders which go above my stock level (I have some only once).
If you are in Germany - a large order is on the way to Miniaturicum and he will have everything available here as well - and a few other items as well.
Sorry to everyone for being so quiet lately. The most often asked question I get is - when will all the items from KS3 arrive. According to the latest information the container ship has passed the Suex Canal and will arrive in Felixtowe in around 10 days. This is unfortunate - not only because it is a 2 week delay (I always told customers that I expect it end of January) but also because the warehouse will shut for 1 week during half term - which will be exactly when everything arrives.
Realistic shipping times therefore will be end of February.
But back to being so quiet. I changed my job at the start of September - from being 2 days a week in a consultancy to becoming a teacher trainee (Maths). I truly enjoy the change - but it has taken a toll on my personal customer service. All the orders in the shop are independent from me - and have worked fine in this time. But international orders and special orders have suffered.
In the past I loved it to send e-mails back and forth to stay in contact with some customers. This was never efficient - but I enjoyed it. Unfortunately this doesn't work as well now. I just realized a 2 week backlog of e-mails (I knew I had some but not as much) and try to answer it all now. I will look into other solutions in the future - but right now it sometimes will take extra time for me to answer questions.
Our warehouse will be closed during the last week of July and the first week of August. Any orders that come after end of the week will likely be delayed by 2 weeks.
Several customers already have mailed me. Yes - I will be getting new stock. Three sets should come on Thursday
Catacomb I - this set will be back. I should have enough stock - so you don't need to worry
DoE Wicked Addition - This has taken me 3 years - but I have finally some sets
SciFi Starter Set - I never had any SciFi sets in the past. But I know a few customers have asked me in the past
There is a good chance if you order by Friday that we manage to get orders out before closure of the warehouse. This will be pretty close - but we will try our best. Unfortunately sometimes we are not in full control of timing.
SciFi Set where / picture problems
I tried to add it and it is hidden between the Classic Dungeon Sets. I started with a clone from the Room Set but could not change the thumpnail so far. Instead of pulling it I will leave it there until trying again tonight
KS 3 sets
I get asked from time to time if I will have the KS3 sets. The last Kickstarter had A LOT of different sets. I can't afford this time around to buy X sets of each set and stock everything. But don't worry - we found a solution. Later this summer we will do a pre-order. You can order whatever you like and I ensure I will get it for you once KS3 is delivered.
If you can't make up your mind - I plan to stock some basic sets (actually these are sets with a slightly different configuration as the kickstarter) and I will also stock some sewer sets.
Some personal changes
I've always done DF EU in my 'free hours' - but I will be accepting a new job from 1st September onwards and will go back to full time. You shouldn't notice a difference as European customers - but there will be changes to non-EU customers.
Shipping outside Europe
A common question I got via the contact me page was - do you ship outside Europe. The answer is yes - but I never advertised it a lot as I didn't wanted to step on DF US toes. Shipping overseas is complex and costs can vary a lot - we are talking shipping costs that could be £50 or £200 for the same items. I tried to shop around, give advice how to minimize it, often used a knife to create a horrid looking but cost saving (smaller) box.
A lot of the motivation for this was that I had lived too long on the other side and know how it hurts when shipping cost seems to outstrip the cost for the items. But this is something I won't be able to do from September onwards. But this doesn't mean you can't order any longer from me if you are outside Europe.
But there will be a few changes. Shipping will be from the warehouse. This was not possible in the past as the warehouse isn't open all day and the courier I tended to use will drop by when it pleases him. To compromise I have arranged with the warehouse a once monthly shipping. Lets say at the middle of the month. This means he has to stay only once a month all day.
It will make my life a lot easier as well. I don't have all stock at my home. I often lack the right sized box. I will keep shipping for another month - bu from then onwards it will be handled by the warehouse which is already handling all the European shipping. But it is unlikely that you will be able to check out from the shipping cart. The reason is that I likely still have to look up shipping cost - but also that I have to take of the European VAT. The new store sorftware should be able to handle that - but I haven't tried it yet. In addition my current 'shipping weights' are for resin sets to Europe and I use a fake weight to ensure we actually get everything into a box.
Unfortunately this doesn't work for US (and other countries) as I need a true weight and as 200g difference sometimes can mean A LOT difference in shipping price.
So how do you order from September onwards:
Send me a message via Contact us with the following information
A list of all items you want and how many
I will then pass this on to the warehouse - get a size/weight for your box and invoice you. Your order will then go out at the middle of each month. So please give us a few extra days ahead or you might have to wait for a month.
New Dwarven Forge Website!
Welcome to the new Dwarven Forge website. This new design should be easier to navigate, and it should be more stable as well. In addition, it provides our great collectors a chance to add their own comments and reviews to our products. Please feel free to add any tips or suggestions you might have regarding any of our sets.
The site will be continuously upgraded throughout the rest of the year, so be sure to check back for more content!
Jeff Martin President Dwarven Forge, LLC
Disclaimer: We are a seperate company from Dwarven Forge, but we are the exclusive authorized distributor for Dwarven Forge products in the European Union.
Design and Development by Splattered Ink